FAQs

FAQ

Most frequent questions and answers

US ORDERS
To return a domestic purchase made on MontalvoJewelers.com, please click here for more information.

INTERATIONAL ORDERS
To return an international purchase made on MontalvoJewelers.com, please click here for more information.

The best way to clean your Montalvo jewelry is to use lukewarm water, a mild dish detergent with no additives and a linen cloth that won’t leave fabric particles behind. Gently brush your piece with a soft brush and pat dry, to avoid oxidation.

We also offer complimentary jewelry cleaning at our Montalvo store. 

You can also send in your jewelry to our repair team, who have the tools to refurbish the piece completely. To proceed, please contact repair@montalvojewelry.com for further information.

Montalvo Jewelry silver collections are made with 92.5% Sterling Silver and 7% alloy, including copper and zinc. Tarnishing is not a manufacturing defect and can result due chemical reactions with moisture in your skin and alloys within the metal.

If your jewelry is tarnishing due to reactions with your skin, we suggest trying rhodium plating, in which a thin coating of rhodium will be applied to the silver, creating a protective barrier between the skin and the silver.

Please contact our client care team at (956) 631-7940 with any questions or concerns you may have about this process.

You will receive updates regarding the status of your order at the email address provided upon your time of purchase.

If you have an account with us at MontalvoJewelers.com, you may log in at any time and select “Order History” to view the status of your order. We recommend creating an account to save time at online checkout, access shipping addresses, track your order status and save items to your Wish List.

US ORDERS
For domestic purchases, please click here to check the status of your order.

INTERNATIONAL ORDERS
For international purchases, please click here to check the status of your order.

We welcome you to contact a Client Care Specialist by phone at
(956) 631-7940. We are available Monday through Saturday from 10AM to 8PM.

Yes. All Montalvo Jewelry items are wrapped in signature Montalvo packaging, complete with polishing cloth and jewelry pouch. Personalized gift messages are available at checkout.

Yes, we ship to over 200 countries worldwide. To place an international order online, click the flag icon in the upper left corner of MontalvoJewelers.com and select the country of delivery from the list. To ensure the secure delivery of your order, we do not ship to PO boxes. For more information, contact a Client Care Specialist by phone at (956) 631-7940 or e-mail at ClientCare@MontalvoJewelers.com.

We accept the following forms of payment: American Express, Visa, MasterCard, Discover, PayPal, and Apple Pay. We also offer a financial payment program through Affirm. Affirm payment is subject to credit check and approval. Affirm is ineligible on made-to-order and backorder items.

For your convenience, your credit card information can be stored in your MontalvoJewelers.com account. All information is stored securely and is only accessible to you (the account holder). For added security, your billing address must match the address on file with your credit card company. The processing of your order may be delayed if the addresses are different.

For more information, please see review our Privacy Policy.

Synchrony is a financing program that can be applied to your order as a form of payment. If interested in using Synchrony, please apply for eligibility at checkout. Synchrony uses encryption to keep your information safe and your application will not affect your credit score. Approved customers can choose between 3-, 6-, or 12-month payment plans, with APR rates ranging from 0-30%. You will also have the option to sign up for autopay, so you don’t miss a payment.

To see if you qualify for Synchrony, please refer to Affirm’s Terms and Conditions.

For additional orders, you will have to reapply.

Repairs covered under warranty are made at no additional cost to you. Please click here to see if your repair is covered. All warranty repairs will process automatically.

If there is an additional cost to repair your item, we will notify you before processing your payment.

Once your repair is complete, we will contact you with a tracking number. Please allow 3-5 business days before tracking your repaired item.

Should you decide not to proceed with repair once we evaluate your item, there will be a shipping and handling fee of $30 for the return.

Repairs take 8 to 10 weeks from the date we received your item. A specialist from our repair team will you contact you via email once your item has been evaluated.

Due to the unique design of our jewelry, some items cannot be resized. To better assist you, please contact Client Care by phone at 1-888-838-3022 from Monday to Friday between 9AM and 5PM EST.

If you have a single earring (or stone piece) and are requesting a new match, please contact us to confirm your replacement. We will create a new piece to ensure the closest possible match. Please note that if your piece has been discontinued from John Hardy collections, we may suggest a replacement piece of similar value from a current collection.